Phone Fact specializes in expert repair for phones, tablets, computers, and gaming consoles. We offer screen replacements, battery swaps, charging port repairs, water damage recovery, and advanced microsoldering for motherboard-level issues. We also provide data recovery services and sell certified pre-owned phones. Unlike typical repair shops, we fix devices at the component level, solving problems other shops declare "unfixable." All repairs come with our industry-leading 2-year warranty.

We're located at 12 Ottawa St N, Hamilton, ON L8H 3Y7. We're in downtown Hamilton, easily accessible from Burlington, Stoney Creek, Ancaster, and Dundas. Our store is open Monday-Saturday, 10:00 AM - 6:00 PM. Closed Sundays. Free street parking is available nearby, and we're a short walk from major public transit routes.

Yes! We offer Canada-wide mail-in repair service. Simply ship your device to us at 12 Ottawa St N, Hamilton, ON L8H 3Y7. We'll provide a free diagnostic and quote within 24 business hours. Once you approve, we'll complete the repair and ship it back. Visit our Mail-In page for detailed shipping instructions and insurance information.

Monday - Friday: 10:00 AM - 6:00 PM

Saturday: 10:00 AM - 6:00 PM

Sunday: Closed

We're open during lunch hours with no mid-day break. For urgent repairs or questions, call us at (905) 528-1611 during business hours.

iPhone screen repair at Phone Fact ranges from $49 (iPhone 5) to $649 (iPhone 17 Pro Max), depending on your model. Prices include premium displays, installation, and our 2-year warranty. Most repairs are completed same-day, often within 1-2 hours. Call (905) 528-1611 or visit us for an exact quote on your specific iPhone model.

Samsung Galaxy screen repair typically ranges from $89 (Galaxy A series) to $439 (Galaxy S25 Ultra). We use high-quality AMOLED displays that match original specifications. All Samsung repairs include our 2-year warranty and same-day service. Bring your device to 12 Ottawa St N for a free diagnostic and exact quote.

Samsung Fold screen repair typically ranges from $169 to $1,199 depending on the model and the whether we are replacing the external or the internal screen (internal screens and newer models cost more than external screens and older models). We use Samsung OEM displays that are the same as the original screen that came with the phone. All Samsung repairs include our 2-year warranty and same-day service. Bring your device to 12 Ottawa St N for a free diagnostic and exact quote.

Every repair at Phone Fact includes a 2-year warranty on parts and labor — the longest warranty in Hamilton. Most competitors offer only 90 days. We're confident in our work because we use premium parts and employ highly-trained technicians. If something fails due to our repair within 2 years, we fix it free. Repairs for liquid damage come with 6 months warranty. The warranty doesn't cover new physical damage or liquid exposure after the repair date.

We focus on providing the best value through quality parts, expert workmanship, and our 2-year warranty rather than competing solely on price. Many competitors use cheap aftermarket parts that fail quickly. Our prices reflect premium components and advanced expertise. That said, if you find a comparable quote (same part quality, same warranty length), contact us and we'll do our best to work with you.

We accept cash, debit, Visa, Mastercard, American Express, Apple Pay, and Google Pay. Payment is due when you pick up your repaired device or upon shipment for mail-in customers. We also accept e-transfer. For refurbished phone purchases, we offer secure checkout through our website with Shopify payment processing.

Most iPhone and Android screen replacements at our Hamilton shop are completed in under 60 minutes.

We offer a choice between OEM and premium-quality aftermarket parts for most iPhones, Samsung, and Google Pixel phones. When OEM parts are not available we use OEM-grade aftermarket parts. All our repairs come with a warranty to ensure long-term reliability.

Yes! Unlike standard shops, we specialize in micro-soldering and motherboard repair. We can fix liquid damage, "dead" chips, and charging port issues at the component level.

We prioritize data preservation. While we always recommend a backup, most standard repairs (screen, battery, ports) do not affect your data.

In most cases, yes! Repairing a device is often significantly cheaper than buying a new one. We provide honest assessments to help you decide if a repair is cost-effective.

We stand by our work. All repairs at Phone Fact come with a comprehensive warranty on parts and labor. If the replaced component malfunctions under normal use, we’ll fix it for free.

Yes! We specialize in component-level microsoldering. If another shop told you your device is "unfixable" or needs a "new motherboard," bring it to us for a second opinion.

Yes, we provide professional game console HDMI port replacement in Hamilton. We use high-heat soldering stations to ensure a factory-strength bond.

While we strive for a 100% success rate, some devices may be beyond repair due to severe damage. In these cases, we charge a nominal bench fee. This fee covers the professional time spent disassembling, performing advanced diagnostics, and carefully reassembling your device. We believe in transparency and will always discuss potential costs with you upfront.

While appointments are welcome, we accept walk-ins at our Ottawa St N location daily. Most repairs are started immediately to get you back on your feet as fast as possible.

Absolutely. We follow strict data privacy protocols. Our technicians only access the parts of the system necessary to verify the repair. We never browse your photos, messages, or personal apps.

No, we do not require your PIN for most hardware repairs like screen or battery replacements. We only request a passcode if you require data recovery services or if we need to perform deep-system testing for specific motherboard issues.

No. Unlike many manufacturer service centers, we do not factory reset your device. Your photos, contacts, and apps will remain exactly where they are. We always recommend a backup as a best practice, but it is not required for standard repairs. In some cases like a corrupted operating system, a factory reset is necessary, we will let you know and get your confirmation before performing it.

It’s simple! 1. Fill out our online repair form. 2. Package your device securely. 3. Ship it to our Hamilton shop. Once it arrives, we diagnose it, repair it, and ship it back to you with tracking.

We recommend using a sturdy box and plenty of bubble wrap. Ensure the device is powered off and does not move around inside the box. Do not include original retail boxes or accessories unless requested.

Yes. We notify you the moment your device arrives at Phone Fact. We will also contact you with updates about your repair as we make progress. Finally we will provide a tracking number as soon as your device is repaired and dispatched for return shipping.

Yes, devices are regularly mailed for repair. We recommend using a reputable shipping service with insurance and tracking (like Canada Post, Fedex, Purolator, or UPS) for peace of mind.

Yes, we ship all over the world. Shipping costs will apply.

Turnaround time depends on the complexity of the job. Standard repairs like screen or battery replacements are typically completed and shipped back within 24 hours. Complex motherboard or microsoldering repairs may take 2–5 business days for deep diagnosis and testing. We will communicate a specific timeline with you as soon as we receive and inspect your device.

Yes, we accept mail-in repairs from the USA and internationally. Please note that international customers are responsible for all shipping costs, duties, and customs fees. When shipping from outside Canada, it is essential to mark the customs declaration as "Temporary Import for Repair Only" to help avoid unnecessary import taxes. We recommend contacting us before shipping internationally for specific instructions.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.