Most iPhone and Android screen replacements at our Hamilton shop are completed in under 60 minutes.

We offer a choice between OEM and premium-quality aftermarket parts for most iPhones, Samsung, and Google Pixel phones. When OEM parts are not available we use OEM-grade aftermarket parts. All our repairs come with a warranty to ensure long-term reliability.

Yes! Unlike standard shops, we specialize in micro-soldering and motherboard repair. We can fix liquid damage, "dead" chips, and charging port issues at the component level.

We prioritize data preservation. While we always recommend a backup, most standard repairs (screen, battery, ports) do not affect your data.

In most cases, yes! Repairing a device is often significantly cheaper than buying a new one. We provide honest assessments to help you decide if a repair is cost-effective.

We stand by our work. All repairs at Phone Fact come with a comprehensive warranty on parts and labor. If the replaced component malfunctions under normal use, we’ll fix it for free.

Yes! We specialize in component-level microsoldering. If another shop told you your device is "unfixable" or needs a "new motherboard," bring it to us for a second opinion.

Yes, we provide professional game console HDMI port replacement in Hamilton. We use high-heat soldering stations to ensure a factory-strength bond.

While we strive for a 100% success rate, some devices may be beyond repair due to severe damage. In these cases, we charge a nominal bench fee. This fee covers the professional time spent disassembling, performing advanced diagnostics, and carefully reassembling your device. We believe in transparency and will always discuss potential costs with you upfront.

While appointments are welcome, we accept walk-ins at our Ottawa St N location daily. Most repairs are started immediately to get you back on your feet as fast as possible.

Absolutely. We follow strict data privacy protocols. Our technicians only access the parts of the system necessary to verify the repair. We never browse your photos, messages, or personal apps.

No, we do not require your PIN for most hardware repairs like screen or battery replacements. We only request a passcode if you require data recovery services or if we need to perform deep-system testing for specific motherboard issues.

No. Unlike many manufacturer service centers, we do not factory reset your device. Your photos, contacts, and apps will remain exactly where they are. We always recommend a backup as a best practice, but it is not required for standard repairs. In some cases like a corrupted operating system, a factory reset is necessary, we will let you know and get your confirmation before performing it.

It’s simple! 1. Fill out our online repair form. 2. Package your device securely. 3. Ship it to our Hamilton shop. Once it arrives, we diagnose it, repair it, and ship it back to you with tracking.

We recommend using a sturdy box and plenty of bubble wrap. Ensure the device is powered off and does not move around inside the box. Do not include original retail boxes or accessories unless requested.

Yes. We notify you the moment your device arrives at Phone Fact. We will also contact you with updates about your repair as we make progress. Finally we will provide a tracking number as soon as your device is repaired and dispatched for return shipping.

Yes, devices are regularly mailed for repair. We recommend using a reputable shipping service with insurance and tracking (like Canada Post, Fedex, Purolator, or UPS) for peace of mind.

Yes, we ship all over the world. Shipping costs will apply.

Turnaround time depends on the complexity of the job. Standard repairs like screen or battery replacements are typically completed and shipped back within 24 hours. Complex motherboard or microsoldering repairs may take 2–5 business days for deep diagnosis and testing. We will communicate a specific timeline with you as soon as we receive and inspect your device.

Yes, we accept mail-in repairs from the USA and internationally. Please note that international customers are responsible for all shipping costs, duties, and customs fees. When shipping from outside Canada, it is essential to mark the customs declaration as "Temporary Import for Repair Only" to help avoid unnecessary import taxes. We recommend contacting us before shipping internationally for specific instructions.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.